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What We Do

Get Support

Confidential, stigma-free counselling, safe spaces, and referral pathways for individuals facing discrimination, human rights violations, or mental health challenges in Rwanda.

Our Support Services

HRI Rwanda provides comprehensive, person-centered support for individuals who have experienced human rights violations, discrimination, stigma, or mental health challenges. All services are delivered with the utmost respect for your autonomy, privacy, and dignity.

We understand that reaching out for help can be difficult — especially when facing stigma. That's why our team meets you where you are, with no judgment and no requirements. You do not need to prove anything to access our services.

All services are FREE of charge.

🧠 One-on-One Counselling

Confidential emotional support from trained counsellors who understand the unique challenges faced by marginalized communities in Rwanda.

🏠 Safe Spaces

Group support sessions held in secure, private settings where you can connect with others who share similar experiences.

⚖️ Legal Referrals

Connection to trusted legal professionals and advocacy networks for those pursuing justice or protection.

🏥 Medical Referrals

Support in accessing healthcare services, including mental health care, in a stigma-free manner.

🆘 Crisis Support

Immediate assistance for individuals in acute distress or facing urgent safety concerns.

🤝 Follow-up Support

Long-term accompaniment through your recovery journey with regular check-ins and ongoing care.

Call or WhatsApp Our Helpline +250 784 082 845

Available Monday–Friday, 8am–6pm (Kigali time). For urgent matters outside these hours, leave a message and we will respond as soon as possible.

📧 Email: hrirwanda@gmail.com

Crisis Support

If you are in immediate danger or facing an urgent safety threat, please reach out through any of the following channels:

  • Call/WhatsApp: +250 784 082 845 — our team will respond as quickly as possible
  • In-person: Visit our Kigali office by appointment for immediate assistance
  • Email: hrirwanda@gmail.com with "URGENT" in the subject line

We prioritize crisis cases and will make every effort to connect you with the appropriate support within hours — not days.

Referral Pathways

HRI maintains a robust network of trusted partners across Rwanda to ensure you receive holistic support. Depending on your needs, we may connect you with:

  • Legal Aid Providers: For those pursuing legal remedies or protection orders
  • Healthcare Facilities: Stigma-free medical and mental health services
  • Shelter & Safe Housing: Emergency accommodation for those in unsafe living situations
  • Peer Support Networks: Community-based groups offering mutual support and solidarity
  • Government Services: Where appropriate and with your consent, referral to relevant authorities

Every referral is made with your informed consent. You are always in control of your own journey.

Your Privacy Is Sacred. All information you share with HRI is strictly confidential. We will never share your details, experiences, or identity without your explicit written consent. The only exception is if there is an immediate, credible threat to life — and even then, we will inform you first whenever possible.